Returns & Exchanges
We are committed to your satisfaction and offer a 15-day return window for all premium OPPO devices and accessories to ensure you have the best mobile experience. All returned items must be in their original packaging with all included accessories and documentation to qualify for a full refund.
Initiate Your Request
Log in to your OPPO account, navigate to 'My Orders', and select the return option for the specific item to generate a Return Merchandise Authorization (RMA) number.
Pack Your Device
Safely place the device, along with the original charger, cables, and manuals, into the original box and secure it within a protective shipping carton.
Ship to Service Center
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; ensure you keep the tracking receipt for your records.
Inspection and Refund
Once our technicians verify the device condition and clear any personal data, your refund will be processed to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing